ORDER INFO

 SHIPPING RATES

  0 -$10 =
$ 5.99
  $10.01-$25 =
$ 6.99
$25.01 - $50 = $ 7.99
$50.01 - $99 = $ 9.99
$100 - UP =
$7.99


Our customer service department is available Monday - Saturday 10 AM - 6 PM EST.

TO ORDER BY PHONE:
CALL MON-SAT 10:00 a.m.- 6:00 p.m.
EST Zone) (419)-627-0015

To place an order online, simply click on the "Add to Cart" button next to each item. You can then check out or continue shopping and adding products to your cart. You can make changes on the quantity of any product at checkout and click recalculate to adjust the total. For your protection, your credit card information is not kept and you will need to re-enter payment information each time you order.

IF YOU EXPERIENCE ANY DIFFICULTIES IN PLACING AN ONLINE ORDER, YOU MAY CALL US 419-627-0015 or CONTACT US VIA E-MAIL

Contact Us


Payments Accepted:
* Visa or Mastercard (with CVN and verified billing address & telephone)
* PayPal, (with PayPal-verified account and confirmed address)
* Discover
* American Express

Checks or Money Orders (payment by check or money order is due within 14 days of order confirmation. Order will ship after payment has cleared from our Bank. There is a $30 service charge on all returned checks)

ORDER PROCESSING TIME

Most orders go out within 2 - 5 days of receipt. Please allow between 7-10 business days for your packages to get to you. Occasionally a particular item is out of stock or on backorder and we will e-mail you regarding the status of your order. Some of our items are shipped directly from the supplier. These items may require longer shipping times.  Large orders, or orders which include items shipped directly from our suppliers, may arrive in multiple boxes.

Expedited Shipping

Buying a gift or if you need your parcel in a hurry, please let us know. We offer expedited shipping options available for domestic orders. This includes Next Day, 2-day, and 3-day shipping options. Some orders may be subject to verification of billing/shipping information, and may be delayed because of this.

SHIPPING TERMS

Orders are shipped via FedEx Ground, UPS or USPS Priority Mail.

Heavyweight Items, such as lighthouses, furniture, or large area rugs require special packaging and additional freight may apply. Product will designate the item will require additional shipping when necessary, which will be manually calculated on your order

RESTRICTIONS:

**PLEASE NOTE: Shipping costs below apply to shipments within the 48 contiguous U.S. states of  North America. States of Alaska and Hawaii, all off-shore United States territory and possessions, such as Puerto Rico, and ALL INTERNATIONAL ORDERS aare required to ship the EXACT shipping rate. We will e-mail you with rate information before applying to your order.

  SHIPPING RATES

        0 -$10  = $ 5.99

$10.01 - $25 = $ 6.99    
$25.01 - $50 = $ 7.99  
$50.01 - $99 = $9.99 

$100 - UP = $7.99 

APO/FPO Shipping

We are happy to ship our products to U.S. Military APO/FPO addresses. We send all shipments to APO/FPO addresses using the U.S. Postal Service. When completing your Shipping Address during checkout, please make note of the following.

The City must be entered as either "APO" or "FPO"

The State must be selected as either "AA" "AE" or "AP"

You must enter your Zip code

Always remember to enter your full name, grade, and PSC or unit number. Please note, orders shipped to an APO/FPO address do take longer to be delivered. Please allow 2-4 weeks for your package to arrive.

Do you ship outside the U.S.?

YES We do ship to Canada, Europe, Mexico, and Australia. We will send you an e-mail with your shipping total to confirm shipping amount before processing your order. Shipping charges do NOT include any customs fees, import taxes, or duties.

Your order will probably be charged customs fees (taxes, duties, processing fees, etc.) when it arrives. Unfortunately, we have no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. Also, because we are a retail store, we are NOT able to mark orders as 'Gifts' for customers to avoid paying these fees.

If you refuse to pay the customs fees when your order arrives, the shipment will be returned to us and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. We have no way of estimating customs fees, taxes or duties. Please contact your local customs office if you need to know more. We use USPS (International Priority Mail) and UPS as the carriers for our International orders.

It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. Please be familiar with the customs laws in your country before you order!

Terms and rates are subject to change.

WRONG, DAMAGED OR DEFECTIVE MERCHANDISE: 

If you’ve received the wrong item, or if any item is received damaged or defective, please contact us immediately at  419-627-0015 and we will get a replacement order shipped out to you as soon as possible. Please save your packaging. We may ask you to repack the item so our shipper can pick it up and return it to us. If an item cannot be replaced due to unavailability, then we will refund your purchase. 

RETURN POLICY

Our customers satisfaction is our highest priority. If you are not happy with a product, you may return your order within 30 days for a refund, credit or exchange.

Quilts should be returned to us within 10 days. 

Except in the case of damaged merchandise, the customer will be responsible for shipping the returned merchandise.  You may use the carrier of your choice.  Additionally, the actual shipping costs associated with shipping the merchandise to the customer will be deducted in determining the refund amount.  

PLEASE NOTE that in some cases free or our reduced $7.99 shipping is charged at the time of ordering; however, actual shipping charges will be used in determining the refund amount.  In some cases, restocking fees may apply.

Returns must include a receipt and the items must be in original condition, including packaging, tags and labels.. Please repack your returns carefully. Refunds on returns will not be given on items that are damaged due to poor return packaging . Once we receive the returned merchandise, you can expect to see a refund within 2 - 3 business days after we recieve your returned merchandise. Orders placed with a credit card will receive a refund to your credit card. A refund check will be issued for orders placed with a check or money order. For your protection we highly recommend that you insure your returned items. We cannot accept returns sent C.O.D.

Send return package to:

RETURNS DEPARTMENT
Lake Erie Gifts & Decor
1521 Cleveland Road
Sandusky, Ohio 44870



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